Total Somerset High Contact Families Project: evaluation report

Macer, M, Parker, R, Davies, D and Rose, J (2011) Total Somerset High Contact Families Project: evaluation report.

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The High Contact Families Project was a multi-agency initiative which focussed on the political ward of Highbridge in Sedgemoor, and was sponsored by the Somerset Children’s Trust. Nine families were identified by the participating agencies as ‘high contact’ cases. Over a six-month period from March to September 2011, the project worked with these families to identify and test solutions to lead to: i) Better and more efficient services, ii) Improved outcomes for families and iii) Cashable and non-cashable savings for agencies. This evaluation analysed findings from new and existing data. Existing data was collated by the High Contact Families Project team during the life of the project; generated from the ‘Customer Journey Mapping Tool’, ‘Whole Family Action Plan’, Family Wellbeing tool, Family Experience tool and the cost/contact spread-sheet. New data was generated by Bath Spa University through a series of 16 semi-structured interviews with members of the project team (Advocate and Coaches), parents and agencies and through the production of detailed case studies for 5 families. Findings based on the: i) Significance of the Family Advocate/Coach Model, ii) Impact of the project on the families and iii) Impact of the project on agencies are discussed; leading to recommendations for the Family Coach / Family Advocate model and changes to institutional practices to improve outcomes for families.

Item Type: Commissioned Report
Subjects: H Social Sciences > H Social Sciences (General)
Divisions: School of Education
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Date Deposited: 12 Feb 2016 16:20
Last Modified: 15 Aug 2021 09:41
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