Li, L, Lee, H and Law, R (2012) 'Technology-mediated management learning in hospitality organisations.' International Journal of Hospitality Management, 31 (2). pp. 451-457. ISSN 0278-4319
This study examines the role of information and communication technology (ICT) applications in management learning and development in hospitality organisations. Managers who search for authentic social knowledge are most likely to use learning management systems, company intranets, email applications and search engines. Managers who look for personal knowledge are most likely to select search engines, online audio or video communication applications, telephone conferencing and customer online community websites. This study provides evidence that e-learning practices in management development do not fully support managers’ learning. The paper lastly offers solutions to address this mismatch.
|Keywords:||management learning and development; technology; hospitality industry|
|Divisions:||College of Liberal Arts|
|Date Deposited:||07 Dec 2016 10:29|
|Last Modified:||07 Dec 2016 10:29|
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