Technology-mediated management learning in hospitality organisations

Li, L, Lee, H and Law, R (2012) 'Technology-mediated management learning in hospitality organisations.' International Journal of Hospitality Management, 31 (2). pp. 451-457. ISSN 0278-4319

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This study examines the role of information and communication technology (ICT) applications in management learning and development in hospitality organisations. Managers who search for authentic social knowledge are most likely to use learning management systems, company intranets, email applications and search engines. Managers who look for personal knowledge are most likely to select search engines, online audio or video communication applications, telephone conferencing and customer online community websites. This study provides evidence that e-learning practices in management development do not fully support managers’ learning. The paper lastly offers solutions to address this mismatch.

Item Type: Article
Keywords: management learning and development; technology; hospitality industry
Divisions: Bath Business School
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Date Deposited: 07 Dec 2016 10:29
Last Modified: 15 Aug 2021 09:44
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