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Book Chapter or Section

Smith, D, Gosling, J and Maddern, H (2015) 'A consumer perspective on Moments of Truth.' In: Tait, A, Denyer, D and Narvydaite, M, eds. BAM2015 conference proceedings. British Academy of Management (BAM), London. ISBN 9780954960889

Article

Hudson Smith, M and Smith, D (2018) 'Directing improvements in primary care patient experience through analysis of service quality.' Health Services Research, 53 (6). pp. 4647-4666. ISSN 0017-9124

Conference or Workshop Item

Smith, D and Salari, N (2018) Vampire grades: can simulations support learning without reflection? In: American Marketing Academy Summer Conference, 10 - 13 August 2018, Boston, Massachusetts, USA.

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