Less or more knowledge sharing caused by managerial fear in the tourism hospitality sector

Kapanwar, P and Satiroglu, H ORCID: 0000-0001-7483-4305 (2025) 'Less or more knowledge sharing caused by managerial fear in the tourism hospitality sector.' İşletme ve İktisat Çalışmaları Dergisi, 13 (1). pp. 1-12.

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Abstract

Managers' fear of losing power, revealing knowledge gaps, and facing criticism can lead to a restrictive flow of information, negatively impacting collaboration and service quality. This research employs the SECI model and qualitative methodology, including semi-structured interviews with 6 participants from the UK hospitality industry, to analyze the dynamics of managerial fear and its impact on KS. Findings reveal that managerial fear can inhibit the sharing of tacit knowledge, essential for customer satisfaction and service quality in the hospitality industry. The study introduces a new taxonomy for KS, that could provide insights into how managerial fear manifests, and proposing strategies to mitigate its adverse effects. Thematic analysis revealed four distinct knowledge-sharing quadrants: Active, Reluctant, Passive, and Hesitant Knowledge Sharers. Active sharers exhibited minimal fear and actively engaged in knowledge sharing, fostering innovation and positive organizational dynamics. In contrast, hesitant sharers demonstrated significant reluctance, often due to fear of repercussions or lack of trust, contributing to organizational silence and diminished collaboration.

Item Type:	Article
Note:	The article abstract is given in both English and Turkish. The article content is in English.
Keywords:	managerial fear, knowledge sharing, SECI model, tourism and hospitality industry, tacit knowledge
Divisions:	Bath Business School
Research Centres and Groups:	Research Centre for Leadership, Ethics and Professional Practice (CLEPP)
Date Deposited:	14 May 2025 10:20
Last Modified:	14 May 2025 10:21
ISSN:	2147-804X
URI / Page ID:	https://researchspace.bathspa.ac.uk/id/eprint/17039

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